We are aware of an external processing issue affecting some Direct Debit transactions.
If you have recently made a payment to your Phoenix Credit Union account by Direct Debit and the funds have not yet been taken from your bank account, please ensure sufficient funds remain available to cover the payment.
We are working to have the issue resolved as soon as possible and will keep members updated as further information becomes available.
We apologise for any inconvenience caused and thank you for your patience and understanding.
