Help & Support
How Can We Help?
Plain English answers — and a real person whenever you need one.
Browse by topic
The four support areas under Help & Support.
Complaints
Having an issue? Talk to our support team.
Financial Difficulties
Struggling with repayments? Talk to us today.
Fraud Awareness
Fraudsters are everywhere! Become scam aware.
Vulnerable Members
Extra support for members that need it.
Know the signs. Protect yourself.
We will never call, text or email asking for your full PIN, password or one-time code. If something feels wrong, hang up and call us back on a number you trust.
Frequently Downloaded
Complaints Procedure
PDF · 0.1 MB
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Annual Report 2025
Deposit Guarantee Scheme Information
PDF · 0.1 MB
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Member Death Benefit Indemnity - Key Facts
PDF · 0.4 MB
Download
Nomination Form
PDF · 0.2 MB
Download
Deposit Account Application Form
PDF · 0.1 MB
Download
Mortgage Arrears Resolution Process
PDF · 0.3 MB
Download
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