Additional Services
Loan Arrears Support
If you are struggling with repayments, we are here to help you take the next step.
Get in touch as early as possible
If you are finding it difficult to keep up with loan repayments, it is important to get in touch as early as possible. Phoenix Credit Union understands that circumstances can change, and we are committed to treating members in financial difficulty with fairness, respect and sensitivity.
If you have:
- Become redundant or employment circumstances change
- Family circumstances have changed
- Are on a low income
- Fallen behind in loan repayments
- Are in ill health
- Find yourself over-indebted
- Finding it difficult to meet repayments
Contact our Credit Control Department on 01 869 2500 and select option 4 for Credit Control, or email info@phoenixcu.ie to talk to a member of the credit control department.
Our Credit Control Department will:
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Review your account and discuss your overall situation
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Help you to write a realistic budget, if you wish
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Assist you in getting back on track with repayments
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Discuss all options available to you and work together to agree a realistic payment plan
And we do not charge our members a fee for this service.
Contact our Credit Control Department today to arrange an appointment and start the process of getting back on your feet.
Helpful contacts
MABS (mabs.ie) offers free and confidential independent advice and assistance with managing your finances. Telephone 0761 07 2000.
A website — www.keepingyourhome.ie — is provided by the Citizens Information Board and MABS. This website aims to provide comprehensive information on the services and entitlements available to mortgage borrowers who may be experiencing difficulties making mortgage repayments.
Under the Personal Insolvency Act 2012, you have the right to consult with a Personal Insolvency Practitioner. For more information please refer to their website at www.isi.gov.ie.
Need a hand with this? Need a hand?
(01) 869 2500