Support for Vulnerable Members

Dignity, respect and understanding

Phoenix Credit Union is committed to treating all members with dignity, respect and understanding. We recognise that some members may need additional support when accessing financial services, whether due to age, illness, disability, literacy, bereavement, financial stress or other circumstances.

Our aim is to make our services as accessible and supportive as possible. If you need extra help, we encourage you to contact us so we can work with you in a way that is clear, appropriate and sensitive to your circumstances.

Link to:

• • Decision Support Service