Complaints

We want to hear from you

Phoenix Credit Union aims to provide a high standard of service at all times, but we recognise that things do not always go as expected. If you are unhappy with any aspect of our service, we want to hear from you so we can review the issue properly and work towards a fair resolution.

We take complaints seriously and handle them in line with our formal procedures. Raising a complaint gives us the opportunity to understand what went wrong, respond clearly and improve where needed.